Privacy Policy — Water Concierge Services

1. Information We Collect

Water Concierge Services collects the following types of personal information when you engage our services:

Contact Information: Name, email address, mobile phone number, and service address
Service Information: Property details, equipment information, service history, and technician notes
Payment Information: Billing details sufficient to process payment (we do not store full credit card numbers)
Communications: Records of communications between you and Water Concierge Services including SMS messages, emails, and service notes

2. How We Use Your Information

We use your personal information to:

Schedule and deliver water treatment and filtration services at your property
Send service notifications and On The Way (OTW) text messages to your mobile phone
Process payments and maintain billing records
Communicate with you about your service account
Improve the quality and efficiency of our services
Comply with legal and regulatory obligations

3. SMS and Text Messaging

      No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
      All the above categories exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties.
    

When you provide your mobile phone number, we may send you automated text messages related to your service appointments. These include On The Way notifications when your technician is en route to your property.

Your phone number is used exclusively for service-related communications. We do not sell, rent, or share your mobile number with third parties for marketing purposes.

You may opt out of SMS communications at any time by replying STOP to any text message from (561) 652-6434, or by visiting our SMS Policy page.

4. Information Sharing

Water Concierge Services does not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Delivery: With technicians and staff to perform your scheduled services
Service Providers: With software providers that help us operate our business (e.g., scheduling software, payment processors), who are bound by confidentiality obligations
Legal Requirements: When required by law, court order, or government regulation

We do not share SMS opt-in data or consent with any third parties under any circumstances.

5. Data Security

Water Concierge Services uses industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Your data is stored on secure servers and access is restricted to authorized personnel only.

While we take reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for a minimum of three years following the last service date.

SMS opt-out requests are retained indefinitely to ensure we honor your preference and do not send unwanted messages.

7. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Opt out of SMS communications at any time
Request deletion of your personal information, subject to legal retention requirements

To exercise any of these rights, please contact us using the information below.

8. Cookies and Website Tracking

Our customer-facing web pages do not use tracking cookies or third-party analytics that collect personal information. Our scheduling and consent pages collect only the information you explicitly provide.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

Water Concierge Services may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy, to exercise your rights, or for any privacy-related concerns:

Water Concierge Services
Wellington, Florida
Phone/Text: (561) 652-6434
Email: info@waterconciergeservices.com